3 Tier Solution to Security Error r/t running Reports in PCC

Created by Jacqueline Marston, Modified on Tue, Aug 4 at 10:39 AM by Jacqueline Marston

If clearing the cache/restart (tier 1)did not work for you and your other users then you need to check that Google chrome is up to date. If google chrome is up to date. (Tier 2) Then you need to proceed to check your computer for all other syatem updates (tier 3).  

Instructions for tier 1 solution  
If this doesn't work move to tier 2

Instructions for tier 2 solution
1. Click on the three dots
2. Scroll to the "Help" Option
3. Select "About Google Chrome"
4. A new tab will open showing you the current version. It will state if it is up to date or not.
5. If not up to date then the browser needs to be updated to most current version. 
6. Once browser is updated complete clearing cache of all history and restart before trying to login to pcc and running reports. 
Pictures below for clarity



If this doesn't work move to tier 3

Instructions for tier 3 solution
1. Close all your windows/APPS/Tabs
2. Complete all of your computer system updates
3. Restart Computer if updates require the restart.
4. Then after restart…. Open only google and: Clear all your History and CACHE AGAIN. Same Instructions above [with no other tabs open)
5. Restart your computer

IF this doesn't fix the issue then reach out to HOCS so they can reset your google Chrome settings and clear your cache again.  

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