Centers Health Care EHR Support

Frequently Asked Questions 6

• FAQs: Who do I contact to help me? v3 Updated Nov 2024
• How do I request to create a new user for PCC?
• Sigma Care /CHC Support User Guide
• PCC-EHR Support Guideline
• In-Service Attendance Record

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Forms & Policies 2

• ELECTRONIC_MEDICAL_RECORDS_ACKNOWLEDGMENT_FORM
• EHR Acknowledgement Form Example

Medication Reconciliation Form & Policy 2

• Medication Reconciliation Policy Review and Training
• Medication Reconciliation Policy

Browsers 2

• Setting Google Chrome are your default browser
• Clearing Cache in Google Chrome and Microsoft Edge

Excel & Outlook 2

• Rows and Columns
• Create File and Rule

PCC EHR Changes and Updates 12

• EHR Monthly Updates December 2024
• EHR Monthly Updates November 2024
• October 2024 PCC System Updates and Training
• September 2024 PCC System Updates and Training
• August 2024 System Updates & Training

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PCC Tips and Tricks Training Sessions 7

• PCC Tips and Tricks to Systems Management Session 1
• PCC Tips and Tricks to Systems Management Success Session 2
• PCC Tips and Tricks to Systems Management Success Session 3
• PCC Tips and Tricks to Systems Management Success Session 4
• PCC Tips and Tricks to Systems Management Success Session 6

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PCC Nursing Guides and Checklists 8

• PCC Morning Meeting Process for IDT
• PCC LN: New Admission Check List V3
• PCC: Discharge Chart Reconciliation Check List v2
• PCC Night Shift Nurse Duties/ Training Guide
• PCC: Functional U.R Meeting Guide

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PCC Nursing Orientation Check lists and Videos 6

• PCC: Agency Nurse Training Overview
• PCC: CNA_PNA Orientation
• PCC: DON/ADON Orientation Check List
• PCC: Licensed Nurse Quick Start Training Video and Checklist
• PCC: Licensed Nurses (LN) Orientation Check List

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ADT Instructions 3

• Adding New Resident Profiles
• Quick ADT Guide
• Using QuickADT: Video only

Care Plans 2

• PCC Care Plans and Tasks
• Care Plan Closed Automatically if Return Not Anticipated

ChartPic PCC Application 1

• ChartPic Access Setup and Login Instructions Android and IOS

Diagnosis 3

• Documenting Medical Diagnoses: Video Only
• Managing Diagnosis Notifications: Video Only
• Managing Diagnosis Sheets: Video Only

DOH Survey Preparation 2

• PCC Basics for Department of Health Surveyors
• Entrance Conference Worksheet

Downtime and eMar Backup Server User Guide 2

• eMar Backup Server User Guide
• PCC Downtime Policy and Docs

eINTERACT 8

• Interact Website and Program Information
• Overview of eINTERACT Workflow: Video Only
• Creating eINTERACT Alerts: Video Only
• Creating eINTERACT Change in Condition Evaluation: Video Only
• Creating eINTERACT Transfer Form: Video Only

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EMAR - MAR /TAR 8

• MAR/TAR Guide
• eMAR ORDERS PORTAL MANAGEMENT
• PCC Training: Ordering Supplies (refills from Pharmacy) 3 different ways
• Striking Out Documentation in eMAR: Video Only
• Logging In and Out of eMAR: Video Only

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Finance: Census 4

• Creating a Census Entry
• Creating Admission Census: Video Only
• Creating Discharge or Deceased Census: Video Only
• Creating a Readmission Census for Medicare or PPS: Video Only

IDT PCC Training and Reference Materials 4

• Social Services PCC Training
• IDT Process and UDA MDS Supplemental
• Recreation/Activities PCC Training
• Facility Administrator/Assistant Administrator PCC Training Checklist

Immunizations 5

• CVX Clearing
• Immunization PPD
• Documenting a Two Step Mantoux TB Skin Test: Video Only
• Documenting a One Step Mantoux TB Skin Test: Video Only
• Documenting Immunizations for Multiple Residents: Video Only

Known Issues and Workarounds for PCC reported problems 1

• How to remove adobe extension in chrome

Labs and Radiology 3

• CHC Guide to adding in-house performed lab testing to PCC
• CHC: PCC Training Guide: Laboratory and Radiology Orders and Audits
• Results Portal: Matching and Unmatching Results

Medical Professional On-Boarding PCC guides 8

• Physician Training PCC Navigation and Basic Documentation Requirements
• Practitioner Engagement How To Videos
• Creating Discharge Orders (EPCS Only): Video Only
• Creating an Electronic Prescription for a Controlled drug
• Electronically Signing Orders for Practitioners

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MDS Orientation and Supplemental Training Guides 0

MDS Troubleshooting and Information 8

• MDS: UDA - Guide
• MBI Fomat
• Modification assessment was rejected due to section X0800 being inconsistent
• Completing MDS 3.0 for RN MDS Coordinators and RN Accessors: Video Only
• Completing MDS 3.0 Sections: Video Only

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Order Data Entry 15

• Creating Titration Dose Orders
• Using Order Sets
• Creating STAT and One Time Only Orders
• Creating Laboratory or Diagnostic Orders
• CHC: PCC Training Guide Sliding Scale Insulin Order Entry

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Order Portal and Pharmacy Order Portal 6

• Cleaning Up the Orders Portal
• Unlinking Orders in PCC
• Order Supply Summary: Video Only
• Reviewing Orders in the Follow-up Tab: Video Only
• Supplies Returned to Pharmacy: Video Only

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Password Reset 1

• PCC Reset /Assign Passwords

Physician Visit Tracking 1

• How to use the Physician Visit Tracking system in PCC

Reports 3

• PRINTING SECTIONS OF THE CHART
• New PCC Report Portal
• CHC PCC Quick Reference Guide to Resident Chart Reports

Resident Identifier 1

• PCC Guideline for MBI

UDA (Assessments and Evaluations) 4

• UDA Initial Event Triggers V4 updated June 2023
• LN: Most commonly used UDAs 2023
• Clearing Scheduled UDA
• Triggered UDAs V9 updated October 2023

Uploading Documents to Chart 1

• Instructions for Scanning documents into PCC

Reports 5

• Report on Resident Diagnosis
• Sigma Care: Creating Resident Mailing Labels
• SIGMAcare REPORTS: Pertinent to DON/DNS and other Nursing Managers
• Medical Records Sigma Report
• Sigma CNA Documentation by Unit and Question

Sigma Outage 1

• Sigma Safe

General 1

• Getting Started Guide for RTMS

Reporting 2

• RTMS Reports
• CARD Readmission Risk Score Performance Improvement Tool

Education Record Documents Process 3

• Education Records Process Quick Reference Guide
• Link to Blank In-Service Attendance Record Forms
• Saving education in-service attendance records Process Power Point

Simple LTC instructions 5

• MDS_Transmission_Guide-Browser_Extension PCC to Simple LTC
• How to manually submit MDS batches to Simple LTC from PCC
• Quick Reference Guide for Manual Submission
• How to turn on 2 factor Authentication in Simple LTC
• Google chrome extension for Simple LTC

Point Right / Sigma Care User Guides 5

• Point Right Quick Start Guide/ Sigma Care
• Point Right Vendor Credential Setup/ Sigma Care
• Point Right eLearning /Sigma Care
• Submitting MDS Data to PointRight: SIGMA CARE
• Point Right General Navigation Guide

Point Right / Point Click Care User Guides 4

• Submitting MDS Data Batch Submission/ PCC
• Submitting MDS Data to Point Right/ PCC
• Point Right General Navigation Guide
• How to get to the PointRight website: PCC users