Many times there are issues within PCC that can be resolved with clearing cache.
Google Chrome
NOTE: This will remove some stored cookies and browsing history.
Click on the three dots (upper right corner of you Chrome browser window) ![image image](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4136589130/original/crTs_G0cb70JgdqqDGY10AhXSE6f_NpnFg.png?1691075863)
![image image](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4136589130/original/crTs_G0cb70JgdqqDGY10AhXSE6f_NpnFg.png?1691075863)
The following menu will display:
![image image](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4136589131/original/dOuSM53-Gi1DxEvCafM0fxJySPKNOdVSyA.png?1691075863)
Click on Settings
Type Cache in “Search Settings”
![image image](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4136589132/original/0-92jgzrYlPI2HquWcN-ZG0zpwLsEnkg7g.png?1691075863)
Click on Clear Browsing history.
The following "Clear Browsing History" window will display.
![image image](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4136589133/original/732xx6hVDaqKPtrn77PCCvRk_GNtsv-Rng.png?1691075863)
Leave all options checked and click on "Clear Data"
Close your browser.
Reopen and log into PCC.
Microsoft EDGE
Delete cache and cookies in the new Microsoft Edge
- Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy & services.
- Under Clear browsing data, select Choose what to clear.
- Select "Cached images and files" and "Cookies and other site data" check box and then select Clear.