Purpose: This document contains resources that provides contact information for our systems.
Who to Contact | Reason To Contact | How to Contact |
HOCS | Computer/Printer issues, network/internet issues, setting up email accounts, being removed or added to distribution lists, 8x8 access, or access while out of the country. | Call: 718-377-0922 option 2 or
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DAS | Careworx Kiosks | Call 1‑866‑765‑6674 |
EHR Support Team | PCC, SigmaCare, RTMS, Simple LTC, SNF Metrics during Hours of Support 9am-5pm weekdays (EST) | EMAIL: EHRsupport@centershealthcare.org For urgent/critical issues call the Hotline: 917-633-4854 |
EHR Credentialing Team | Credentialing of Health Care Providers for CHC SNFs, ALFs, and ILFs. Hours of Support 9am-5pm weekdays (EST)
| EMAIL: credentialing@centershealthcare.org For urgent/critical issues call the Hotline: 917-672-3247 |
DAS After Hours Support for PCC | New Users, New admissions, Escalating PCC system issues outside of EHR team support hours | Call 1-866-294-0768 |
Debra Bennett | CMI Connect | Email: DBennitt@centershealthcare.org |
Lynee Lasanta | Employee Portal | |
Lindy Gardner | Time Clock | |
ISP | Internet Outage | Call your Internet Service Provider (facility specific) |
Dynamic Solutions | Resident Care Platform (previously called Mentor) | Email: bmoskovits@dynamichcsolutions.com |
Net Health: Formerly Rehab Optima | System access, New users change in users
| Email: twomer@sigmahealthrehab.com |
Net Health: Formerly Rehab Optima | Problems with the system | via email: optima-support@NetHealth.com via online: CLICK HERE via phone: 772-403-1301 |
GehriMed | Issues with Gehrimed system | Call 855.829.2060 |
Gehrimed (Team HEALTH) | Issues with Gehrimed system for a team health provider or team health integration issue. | Email: EHR_Support@teamhealth.com |
Cube Access PRO Reports | Add remove subscriptions to Pro Reports | |
Cube Access other reports | Add remove subscriptions to Cube Access also known as power bi, sqlee, | Fill out Online Request form: CLICK HERE |
NCS system | Access to NCS system | |
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