Purpose: This document contains resources that provides contact information for our systems. 

 

HOCS:

Computer/Printer issues, network/internet issues, setting up email accounts, being removed or added to distribution lists, 8x8 access, or access while out of the country. 

Call: 718-377-0922 option 2 or Email: support@hocsinc.com 

 

Careworx Kiosks: via email Michael.Policelli@fullymanaged.com or via phone 1‑866‑765‑6674 Ext. 268

 

EHR Support: 

Centers Health Care EHR Team

After Hours Support:

Hours of Support: 9am-5pm weekdays (EST)

PointClickCare

SigmaCare

RTMS

Simple LTC

SNF Metrics also known as Risk Reporter

EMAIL: EHRsupport@centershealthcare.org

For urgent/critical issues call the Hotline: 917-633-4854

or click here to create a ticket 

Hours of Support

Evenings and Nights from 5pm (EST) until 9am (EST) & 

All weekend hours between Fridays 5pm EST through Monday at 9am EST.

Call this number for new users, new resident entries, or problems with PointClickCare

Hot Line: 1-866-294-0768

 

Employee Portal @ Lynee Lasanta Via email:  LLasanta@centershealthcare.org

Time Clock: @ Lindy Gardner Via email: LGardner@centershealthcare.org 

Internet Outage: Call your facility's specific ISP (internet service provider)

Resident Care Platform Formerly Mentor

Via email:  Barry Moskovits - bmoskovits@dynamichcsolutions.com
 - or - Tamara Hammer - THammer@dynamichcsolutions.com"

 

Net Health: Formerly Rehab Optima

Access to the system: @ Travis Womer via email - twomer@sigmahealthrehab.com

Support Desk:  

GehriMed:

Netsmart Gehrimed Phone Number: 855.829.2060 or if this is related to a Team Health provider or Integration issue – contact Team Health via EHR_Support@teamhealth.com

 

Cube Access (also known as power bi, sqlee, or PRO reports)

PRO Reports send email directly to Dbrunner@centershealthcare.org 

OTHER Cube report requests will only be granted via this web form:

https://form.jotform.com/CentersAnalytics/cube-access-request-form 

 

Credentialing:

  • Via Hotline: (917) 672-3247
  • Via Email: credentialing@centershealthcare.org