Purpose: This document contains resources that provides contact information for our systems.
HOCS:
Computer/Printer issues, network/internet issues, setting up email accounts, being removed or added to distribution lists, 8x8 access, or access while out of the country.
Call: 718-377-0922 option 2 or Email: support@hocsinc.com
Careworx Kiosks: via email Michael.Policelli@fullymanaged.com or via phone 1‑866‑765‑6674 Ext. 268
EHR Support:
Centers Health Care EHR Team | After Hours Support: |
Hours of Support: 9am-5pm weekdays (EST) PointClickCare SigmaCare RTMS Simple LTC SNF Metrics also known as Risk Reporter EMAIL: EHRsupport@centershealthcare.org For urgent/critical issues call the Hotline: 917-633-4854 | Hours of Support Evenings and Nights from 5pm (EST) until 9am (EST) & All weekend hours between Fridays 5pm EST through Monday at 9am EST. Call this number for new users, new resident entries, or problems with PointClickCare Hot Line: 1-866-294-0768 |
Employee Portal @ Lynee Lasanta Via email: LLasanta@centershealthcare.org
Time Clock: @ Lindy Gardner Via email: LGardner@centershealthcare.org
Internet Outage: Call your facility's specific ISP (internet service provider)
Resident Care Platform Formerly Mentor
Via email: Barry Moskovits - bmoskovits@dynamichcsolutions.com
- or - Tamara Hammer - THammer@dynamichcsolutions.com"
Net Health: Formerly Rehab Optima
Access to the system: @ Travis Womer via email - twomer@sigmahealthrehab.com
Support Desk:
- via email: optima-support@NetHealth.com
- via online: https://www.gotoassist.com/ph/giftrapcorp
- via phone: 772-403-1301
GehriMed:
Netsmart Gehrimed Phone Number: 855.829.2060 or if this is related to a Team Health provider or Integration issue – contact Team Health via EHR_Support@teamhealth.com
Cube Access (also known as power bi, sqlee, or PRO reports)
PRO Reports send email directly to Dbrunner@centershealthcare.org
OTHER Cube report requests will only be granted via this web form:
https://form.jotform.com/CentersAnalytics/cube-access-request-form
Credentialing:
- Via Hotline: (917) 672-3247
- Via Email: credentialing@centershealthcare.org